Contact

FashFresh

Contact

Do you have a question about your order, delivery or our laundry capsules? Our team is happy to help. We prefer email, as it lets us answer your question thoroughly.

Email response Delivery questions Laundry capsule support

Let us help with your question

Send us a message at any time. We reply as quickly as possible and provide personal assistance.

service@fashfresh.nl

Customer service email

For questions about orders, delivery, products or returns.

service@fashfresh.nl

B2B & business enquiries

For wholesale, larger quantities or business partnerships.

b2b@fashfresh.nl

Company details

FashFresh
Poelkampstraat 51
6961 VS Eerbeek

How can we help you?

Complete the form. For questions about an order, always include your order number, so we can help you more quickly.

Helpful information to include

  • Your order number when asking about an order.
  • The email address used for the order.
  • A short and clear description of your question.
  • For complaints: a photo of the issue, if relevant.

Response time

We try to answer every question as quickly as possible. On working days, we usually reply within one working day.

Company information

E-mail:
info@fashfresh.nl

Phone:
+31 6 30271247

Address:
Poelkampstraat 51
6961 VS Eerbeek

Dutch Chamber of Commerce no.: 92594476
VAT ID: NL004963523B67

Frequently asked questions (FAQ)

What is FashFresh?

FashFresh is an importer, distributor and wholesaler specialising in high-quality laundry capsules for consumers and businesses.

Our capsules are designed for fresh, clean laundry and work with cold and warm wash programmes. Orders placed before 15:00 on working days often arrive the next working day.

How do I place an order with FashFresh?

Select the laundry capsules you want, choose the quantity and add them to your cart. Then enter your delivery and payment details during checkout.

Which payment methods are accepted?

You can pay with American Express, Apple Pay, Google Pay, iDEAL, Bancontact, Klarna, credit card, Mastercard, Visa, UnionPay, Maestro, PayPal or Shop Pay.

How does FashFresh protect my privacy?

FashFresh processes personal data in accordance with applicable laws. Read our privacy policy for more information.

How can I contact FashFresh customer service?

Email service@fashfresh.nl, use the contact form on this page or contact us through our social channels. Include your order number when your question concerns an order.

What should I do if I have a complaint?

Contact service@fashfresh.nl as soon as possible. Include a clear description, your order number and, where relevant, photos of the issue.

What are the FashFresh delivery times?

Netherlands: often the next working day and no later than two working days.

Europe: usually 2 to 5 working days.

Worldwide: approximately 5 to 15 working days.

In-stock orders are dispatched within one working day.

Can I return my order?

Consumers have a statutory 14-day withdrawal period. FashFresh also voluntarily allows a return to be notified within 30 days after receipt.

Use the online withdrawal form; no account or reason is required. Read the returns policy for the full conditions.