Refund policy

Returns and refunds policy

This policy applies to consumers who make an online purchase through FashFresh.nl. Your statutory rights remain unaffected.

1. Statutory right of withdrawal
You may withdraw from the agreement without giving a reason within 14 days after receiving the order. FashFresh also voluntarily allows you to notify us of a return within 30 days after receipt. This voluntary extension does not limit your statutory rights.

2. Cancel an online purchase
Use the online withdrawal function at the contact page. No account or reason is required. You may also send your declaration to service@fashfresh.nl. Please include your name, email address and order number where possible.

3. Returning the product
After notifying us, return the product within 14 days to: FashFresh, Poelkampstraat 51, 6961 VS Eerbeek, the Netherlands. The direct return costs are your responsibility and depend on the carrier and service you choose. Please keep proof of shipment.

4. Inspection and diminished value
You may inspect the product as you would in a physical shop. You are only liable for diminished value caused by handling beyond what is necessary. FashFresh does not refuse a return solely because the outer packaging was opened. A statutory exception for a sealed product is only applied where it legally applies to that specific product, the seal was clearly present and you were informed before purchase.

5. Refund
After a valid withdrawal, we refund the payments received within 14 days. For a full cancellation this includes the paid standard outbound delivery charge. Additional costs for a more expensive delivery method are not refunded. We may wait until we receive the product or proof that it has been sent back. Refunds use the original payment method unless you expressly agree otherwise.

6. Damaged, incorrect or incomplete delivery
Contact service@fashfresh.nl with your order number and, where possible, a photo. This is separate from your right of withdrawal and statutory conformity rights.

7. Business orders
Consumer withdrawal rights do not automatically apply to B2B orders. The terms in the quotation, agreement or confirmation apply.