FASHFRESH STAIN GUIDE
What is on your clothing?
Choose the stain, fabric and situation. You will immediately receive a cautious step-by-step plan that takes the care label into account.
PERSONALISED STEP-BY-STEP PLAN
Find the safest first step
1 of 4
YOUR CAUTIOUS ADVICE
Pre-treat
Wash or use professional cleaning
Avoid
Important: The care label and the directions on any cleaning product always come first. Never mix bleach with other cleaners. Stop if the colour transfers or the fabric changes.
After the correct pre-treatment
Ready to wash according to the care label?
A detergent can help during washing, but complete stain removal is not guaranteed.QUICKLY FIND YOUR STAIN
Practical first aid by stain
These short instructions apply to washable, non-delicate clothing. Always select the fabric in the tool for tailored advice.
Remove a grease or oil stain
Lift away excess grease without spreading it. Pre-treat a sturdy washable fabric with liquid detergent or a suitable stain remover and wash at the highest temperature permitted by the care label.
Remove a blood stain
Rinse with cold water as soon as possible. Hot water can set blood stains; then check whether an enzyme-based pre-treatment is suitable for the fabric.
Remove a red-wine stain
Blot away excess wine and rinse or soak with cool water. Pre-treat and only use bleach when both the care label and the product permit it for the fabric and colour.
Remove a coffee or tea stain
Rinse a fresh stain from the reverse with cool water. Pre-treat and wash according to the label; only use heat when the stain is no longer visible.
Remove make-up or lipstick
Carefully scrape or blot away excess product. Cosmetics may contain oil, wax and pigment, so suitable pre-treatment is important and may need to be repeated.
Remove a grass stain
Pre-treat a sturdy washable fabric with an enzyme product when its label permits this. Do not use a standard enzyme treatment on wool or silk.
Remove sweat or deodorant marks
Rinse the area with cool water and pre-treat sturdy washable fabric with liquid detergent. Do not rub delicate fibres hard and check colourfastness.
Remove a chocolate stain
Remove solid residue and rinse from the reverse with cool water. Chocolate often contains fat and protein, so pre-treatment and checking before drying are important.
Remove an ink stain
Blot and prevent the ink from spreading. Inks vary greatly; test a suitable product on a hidden area and use professional cleaning for valuable or delicate garments.
Remove a mud stain
Usually let mud dry first and brush away loose soil. Pre-treat the remainder and wash according to the label without heat-drying the stained fabric first.
CAREFULLY SOURCED
What the advice is based on
The Stain Guide combines general stain-removal guidance with separate safety rules for wool, silk, colour and previously dried stains. We do not promise a result that cannot be known in advance.
Content last reviewed: 29 August 2026
FREQUENTLY ASKED QUESTIONS
Good to know
Can the Stain Guide guarantee that the stain will disappear?
No. The result depends on the fabric, colour, age of the stain and any previous heat treatment. The tool provides a cautious first approach.
Why should I check the care label first?
The label states the most intensive treatment the garment should withstand without irreversible damage. Do not exceed that limit.
Can a garment with a visible stain go in the tumble dryer?
Preferably not. Heat can make remaining stains harder to remove. Check the garment after washing and treat it again if necessary.
Can I combine bleach with another cleaning product?
No. Never mix bleach with other cleaners. Dangerous fumes may form. Always follow the product label.