Terms and conditions

FashFresh terms and conditions

Introduction

These terms explain the rights and obligations that apply when customers use our services or purchase products from FashFresh. By using the website and placing an order, you agree to these terms.

1. Definitions
1.1. FashFresh: the online store specialising in the sale of laundry capsules.
1.2. Customer: any natural person or legal entity entering into an agreement with FashFresh.

2. Applicability
2.1. These terms apply to all offers, orders and agreements between FashFresh and the customer.

3. Orders and agreements
3.1. An agreement is formed when FashFresh sends the order confirmation to the customer.
3.2. FashFresh reserves the right to refuse an order or attach additional conditions to an agreement.

4. Prices and payment
4.1. Product prices are stated in euros, include VAT and exclude delivery charges unless indicated otherwise.
4.2. Available payment methods may include American Express, Apple Pay, Google Pay, iDEAL, Bancontact, credit card, Mastercard, Visa, UnionPay, Maestro, PayPal and Shop Pay. The methods shown during checkout are leading.

5. Delivery
5.1. FashFresh aims to deliver orders to the stated address after payment has been received. Indicative delivery times are usually 1–2 working days within the Netherlands, 2–5 working days within Europe and 3–15 working days for worldwide destinations. The current shipping policy and the information shown during checkout take priority.

6. Cooling-off period
6.1. Consumers have the statutory right to withdraw from the agreement within 14 days after receipt without giving a reason. FashFresh voluntarily extends the notification period to 30 days under the conditions stated in the refund policy.
6.2. During this period, the customer must handle the product and packaging with care and may only inspect the product to the extent necessary to establish its nature, characteristics and functioning.

7. Complaints
7.1. Complaints about the performance of the agreement must be submitted to FashFresh within a reasonable period after the customer notices the issue and must be described fully and clearly.
7.2. FashFresh normally responds within 14 days of receipt. If more time is required, FashFresh will acknowledge the complaint and indicate when a more detailed response can be expected.

8. Returns
8.1. Customers using the right of withdrawal must return the product in accordance with the refund policy and within the applicable return period.
8.2. Direct return costs are paid by the customer unless agreed otherwise or when the product was defective, damaged or supplied incorrectly. For a full withdrawal, the standard outbound delivery cost is refunded in accordance with the refund policy and applicable law.

9. Legal guarantee
9.1. Products must conform to the agreement and to the legal requirements that apply to them.
9.2. A defect or incorrectly supplied product must be reported to FashFresh within a reasonable period after discovery.

10. Privacy
10.1. FashFresh handles personal data in accordance with the privacy policy.
10.2. Data may be processed by service providers where necessary for orders, payments, delivery, customer service, security, legal obligations and the other purposes described in the privacy policy.

11. Contact
11.1. Questions, complaints and comments can be sent to info@fashfresh.nl.

12. Disputes
12.1. The parties will first try to resolve a dispute together. If that is not possible, the dispute may be submitted to the competent court. Mandatory consumer-protection rules remain unaffected.

13. Company details
13.1. FashFresh, Poelkampstraat 51, 6961 VS Eerbeek, the Netherlands. Chamber of Commerce: 92594476. VAT number: NL004963523B67.